OVERVIEW

This website is operated by The Dalia Clinic . Throughout the site, the terms “we”, “us” and “our” refer to The Dalia Clinic . The Dalia Clinic offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Introduction

The team at The Dalia Clinic are committed to protecting the privacy our patients within The Dalia Clinic in accordance with the Australian Privacy Principles (APPs) and applicable guidelines under the Privacy Act 1988 (Cth).  This privacy policy applies to all websites and social media accounts that we own or operate.  The purpose of this policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within The Dalia Clinic , and the circumstances in which we may share it with third parties.

When we say ‘personal information’ we mean identifiable information about you, like your name, email address, telephone number, payment information, website and social media questions or comments and so on.  If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.

Why and when your consent is necessary

When you register as a patient at The Dalia Clinic, you provide consent for our doctors and practice staff to access and use your personal information so they can provide you with the best possible care and treatments. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

The Dalia Clinic will need to collect your personal information to provide treatment services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your treatment plans. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). or advertising where appropriate.

What personal information do we collect?

This Privacy Policy describes how we use and disclose the information we collect from you through our Australian website, mobile applications, social media forums, and other services, both offline and online, that link to, incorporate, or for which you are provided a copy of this Privacy Policy (collectively, the “Services”).

• We will collect information that you provide to us when you register on the Service (such information shall include, but may not be limited to, your name, age, gender, debit/credit card information, telephone number, postal addresses, email address;

• Your medical information including medical history, medications, allergies, adverse events, family history and risk factors.

• Your Medicare number (where applicable) for identification and claiming purposes

• Payment or billing information (including credit card details, billing addresses and invoice details) for the supply of treatments and products

• About your usage of the Service; that you provide to us in e-mails or letters that you send to us; and about transactions you carry through the Service, orders you place and the fulfilment of your orders; We will only use any information that we collect from you in accordance with this Privacy Policy.

• Healthcare identifiers.

• Your image.

• We also collect information automatically when you visit our website or use our services, like your IP address and device type.  We also collect information when you navigate our website and social media accounts, including what pages you looked at and what links you clicked on.  This information is useful for us as it helps us get a better understanding of how you’re using our website so that we can continue to provide the best experience possible.  Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie section in this privacy policy.

How do we collect your personal information?

The Dalia Clinic will collect your personal information:

• When you make your first appointment The Manse staff will collect your personal and demographic information via your registration.

• During the course of providing treatment services, we may collect further personal information and images.

• We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, or communicate with us using social media. This data may include:

• Your computer’s IP address;
• Date and times of your visits;
• The type of browser you are using and location;
• If you have been redirected from another server, including the webpage you were visiting before you came to our website;
• The pages on our website you have visited including the duration and information searched, and other statistics.

• In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).

Who do we share your personal information with?

The Dalia Clinic may sometimes share your personal information:

• With third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy

• With other healthcare providers

• When it is required or authorised by law (eg court subpoenas)

• When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

• To establish, exercise or defend an equitable claim

• For the purpose of confidential dispute resolution process

• When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

Only people that need to access your information will be able to do so. The Dalia Clinic will not on sell your personal information to any third party.

The Dalia Clinic will not disclose your personal information to anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

The Dalia Clinic evaluates all unsolicited information it receives to decide if it should be kept, acted upon or destroyed.

The Dalia Clinic will employ all reasonable endeavours to ensure that your personal information is not disclosed without your prior consent.

The Dalia Clinic will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying The Dalia Clinic in writing.

How do we store and protect your personal information?

• We take measures reasonably designed to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, misuse, disclosure, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.

• Your information will only be held for a reasonable period or as long as the law requires or permits.

Your personal information may be stored at The Dalia Clinic in various forms:

• As paper records

• As electronic records

• As visuals, videos & photos

• As audio recordings

The Dalia Clinic stores all personal information securely, whether in electronic format, in protected information systems which are encrypted with secure passwords, or in hard copy in secured cabinets.  The Dalia Clinic uses a secure network and server. We use firewalls, malware protection, encryption, user identification and password controls.

All staff and contractors at The Dalia Clinic are required to observe the obligations of confidentiality in the course of their employment/contract and are required to sign confidentiality agreements.

All due care will be taken to ensure the protection of your privacy during the transfer, storage and use of your personal information.  

Retention of medical records is for a minimum of 7 years from the date of last entry into the patient record.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

The Dalia Clinic acknowledges patients may request access to their medical records. We require you to put this request in writing and an acknowledgment will be provided within 21 days confirming the request and detailing whether the request can be complied with and an indication of any costs associated with providing the information.  Time spent and photocopying costs when processing a request can be passed on to the requesting patient. Information can be expected to be provided within 30 days.

In some instances, the request to obtain information may be denied, in these instances the patient will be advised.

The material over which a doctor has copyright might be subject to conditions that prevent or restrict further copying or publication without that Doctors permission.

Upon request by the patient, the information held by The Dalia Clinic will be made available to another health provider.

The Dalia Clinic will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by The Dalia Clinic is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing.  Requests for information will be responded to as soon as possible, or in most cases no later than 30 days.

Requests in writing should be sent to:

info@thedaliaclinic.com.au

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

The Dalia Clinic understands the importance of confidentiality and discretion with the way we manage and maintain the personal information of our patients.  The Dalia Clinic takes complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Complaints about privacy issues will be responded to as soon as possible, or in most cases no later than 30 days.

Complaints should be sent to:

info@thedaliaclinic.com.au

You may also contact the OAIC. Generally, the OAIC will require you to give us time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002

How do we use the information that you provide to us?

We may use your information in the following ways:

• to ensure that our Service is delivered in the most effective manner for you and your computer;

• to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

• to provide customer service to you in relation to your use of the Service, to deal with enquiries and complaints relating to the use of the Service and to notify you about any changes to our service;

• to administer, support, improve, optimise and develop our Service;

• for internal marketing and demographic studies to improve the products and services that we provide; and for security purposes.

• We may also use your information to provide you with our email notifications, newsletters and other marketing communications. You may opt out from receiving such marketing communications from us at any time by notifying us in writing or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email that you receive.

Disclosure of your information

• Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

• Advertising: We may disclose some of your personal information to Facebook Inc to serve advertisements to you when you access and use the Services and other websites, apps or online services, based on information relating to your access to and use of the Services and other websites, apps or online services on any of your devices. If you would like more information about this practice, please visit Facebook’s Terms of Service here – https://www.facebook.com/ads/manage/customaudiences/tos.php

PRIVACY AND OUR WEBSITE

Changes to our privacy policy

The Dalia Clinic has the discretion to update this privacy policy at any time without prior notification. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms 

By using this Site, you consent to the collection and use of information as set out in this privacy policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

ONLINE STORE TERMS

Your acceptance of these Terms of Service indicates that you are at least 18 years old, or that you are at least the age of majority in your state or province of residence and you have given us your permission to allow any of your minor dependents to use this site.

Neither the Service nor your use of it may be used in violation of any local, state, national, or international law, including but not limited to intellectual property protection laws.

In other words, malicious software such as viruses and worms cannot be distributed.

If you violate the Terms in any way, the Services will be terminated immediately.

ERRORS, INACCURACIES AND OMISSIONS

Product descriptions, prices, promotions, offers, shipping fees, transit times, and availability may contain typographical errors, inaccuracies, or omissions on our site or within the Service. If any information in the Service or on any related website is inaccurate at any time and without prior notice (including after you have submitted your order), we reserve the right, at any time and without prior notice, to correct such errors, inaccuracies or omissions, to change or update information, or to cancel orders.

The information contained in the Service or on any associated website, including pricing information, is believed to be accurate as of the date it was included and will not be updated, amended, or clarified by us unless required by law. Even if a particular date has been labelled as a "update" or "refresh" within the Service or on any associated website, there is no assurance that the information has been updated as of that date.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at.

We may need to update this policy from time to time.  Where a change is significant, we’ll make sure we let you know – usually by sending you an email.