At the time of writing/sending this page/email, all information contained within was accurate. Please note that variations of information or pricing provided can change prior to your scheduled appointment

Booking Deposit Policy

At The Dalia Clinic, we ask for a holding deposit of $50 to schedule ALL appointments including reviews, which may be used towards your treatment or consultation fee.

Please note that in the event of a late cancellation, rescheduling (within 48hrs), or late arrival, your deposit will be transferred to a cancellation fee. In this case, a new deposit will be required to make a new appointment.

Consultation Fee (Non-Refundable)

For initial consultations with Doctors or therapists at The Dalia Clinic, a booking fee is required from new patients. Please refer to Consultations fees to learn about each individual practitioner's fee.

It should be noted that this fee is non-refundable, not transferable, and cannot be negotiated.

Cancellation Fee

For appointments that have not paid a deposit/booking fee, a cancellation fee of $50 applies to appointments that are cancelled with less than 48 hours’ notification. If your appointment is scheduled less than 48 hours before your appointment time, a $50 cancellation fee does apply should you cancel the appointment.  This is non-negotiable

Treatments and Procedures

Please be advised that treatment results may vary from person to person, and our practitioners may not always be able to provide treatment for the specific concern that you have inquired about/booked for. Our practitioners will conduct a thorough examination, take a medical history, and engage in a discussion with you before determining whether you are a suitable candidate for the treatment. The decision to proceed with treatment will ultimately be at the discretion of our practitioners, based on their assessment and comfort level.

Providing Identification

Every patient needs to bring valid photo ID, including driver’s licence or passport, to their initial appointment. This ID must not be expired and it must be the physical ID (an image of the ID is not acceptable). Your ID will be photocopied and kept in your file. Your ID will be returned to you on receipt of payment for treatment. If you do not bring this ID to your appointment, you will forfeit your booking fee and will not be allowed to go through with a consultation or treatment.

Procedure Fees

The fees for procedures at our clinic are determined by various factors including the patient's individual characteristics, the practitioner performing the procedure, and the technology and products involved, among others. It is the responsibility of the client to be aware of the cost of the procedure, which can be found on our website. Please note that prices are subject to change without prior notice.

You are under no obligation to proceed with the procedure on the day if the cost exceeds your budget or if you decide not to go through with it. However, by consenting to the procedure, you are also agreeing to pay for it at the time of the procedure. If you choose not to proceed with the procedure, a consultation fee will be charged. Please refer to Consultations fees to learn about each individual practitioner's fee.

Suitability for Treatment

At The Dalia Clinic, we carefully assess each patient to determine their suitability for treatment. We may decline or cancel further treatment for patients who, in the clinical judgment of our medical practitioners, are not suitable for the procedures we offer. If this occurs, we will provide a referral to another clinic for appropriate care.

Please note that we cannot guarantee the results of any procedure, and as a patient, you acknowledge that there are no guaranteed outcomes. Although we make every effort to achieve the desired results, we cannot ensure that they will be achieved in every case.

Payment at or Before the Time of Service

It is your responsibility to ensure that payment is made for your account at the time of service using Eftpos, credit card, cash.

If you default on any agreed payment plan or outstanding invoices, The Dalia Clinic reserves the right to take legal action and seek indemnity against any debt, including legal costs incurred by both parties and any debt collection agency costs.

Credit Card Levy

Payments made by credit card may incur the current credit card surcharge at time of payment.

Refund Policy

It is important to note that medical procedures do not come with a guarantee, as they are not an exact science and can vary in outcome depending on each individual's unique bodily characteristics and reactions. Therefore, once a product or service has been provided, The Dalia Clinic and its consulting doctors/therapists cannot offer refunds for procedure fees. Please note that this policy is non-negotiable.

While The Dalia Clinic will make every reasonable effort to achieve the aesthetic outcome requested by the patient, it is not possible to offer any guarantees regarding the effects of the procedure performed.

Ceasing the Clinic/Patient Relationship

The Dalia Clinic doctors and therapists maintain the right to terminate the clinic/patient relationship at any time. In such an event, the patient will be provided with options to continue their treatments at alternative clinics.

Change in Medical History

It is the responsibility of the patient to inform The Dalia Clinic in case of any changes in their medical history, such as pregnancy, cold sores, and any medication, including Roaccutane, among others. If a patient arrives for their appointment and the practitioner is unable to perform the procedure due to their medical condition or medication, a consultation fee will be applicable. Please refer to Consultations fees to learn about each individual practitioner's fee.

In case of an unforeseen emergency involving the patient's care, the patient may be evacuated to a hospital at the discretion of attending paramedics. All costs related to the transfer and care of the patient will remain the responsibility of the patient. It is essential to inform your treating practitioner of any procedures or medication, either oral or topical, that you are currently or have recently taken or used.

Review of Procedure

Review of procedures are done at four weeks or eight weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, antiwrinkle results, lumpiness etc. will not be reviewed for at least four weeks unless advised otherwise by the practitioner.  Unless there are signs of infections or other serious complications, no reviews will take place before the advised review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications. For patients who are dissatisfied with a procedure which was performed by one of our independent contracting doctors, they will need to be medically reviewed by the doctor who performed the treatment, except in emergencies.

If you have any concerns, please call us on  02 7233 0420 and we will schedule a review appointment at the appropriate time for the circumstance.

Packages

• All pre-paid packages are created to provide a better price for our patients, along with the gift of bonus skincare to enhance treatment results.

• All pre-paid packages are to be paid up-front and in-full on or before the first treatment.

• All pre-paid packages are valid for 12months from the purchase date and are non-refundable and not transferable between patients.

• Any unused portion will be forfeited. Failure to attend or cancel in accordance with our cancelation policy will forfeit that portion of the treatment package

Half mls of Dermal Fillers

It should be noted that at The Dalia Clinic, we do not offer half mls of dermal fillers. Should you require less than one ml of dermal filler, you pay for the price of one ml. The remainder of the dermal filler will be discarded or your doctor may suggest other areas for the product to be placed for enhancement. You are under no obligation to use the remainder of the product.

Laser / Energy Based Device Procedures

Patients coming for a laser procedure should refrain from tanning, spray tan/natural tan etc for at least four weeks before your procedure. A consultation fee  will be applicable if the procedure will have to be postponed due to tanning or change in medical conditions ( Cold sores etc.), medication (e.g Roaccutane etc.) Please refer to Consultations fees to learn about each individual practitioner's fee.

Photography 

Every patient will have photography prior to their initial consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the doctor/therapist.

Asymmetry

All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. The Dalia Clinic does not offer any complimentary treatments in the case of asymmetry.

Communications with the Clinic

All written correspondence to our clinic and the practitioners should be via our email info@thedaliaclinic.com.au. Messages sent via Instagram or Facebook are not monitored or answered. Please do not send queries to these accounts, as they will not be answered.

Racism, Hate Speech, Threats and Cyberbullying

Racism, hate speech, threats and cyberbullying will not be tolerated by our clinic. The Dalia Clinic staff reserve the right to cease the clinic/patient relationship immediately should a patient or a proxy of a patient not adhere to this policy.

Feedback / Complaints

Please send all feedback and complaints to info@thedaliaclinic.com.au and the feedback process will be followed.

Telehealth Consultations

All images, audio and video created during Telehealth/virtual consultations with our team are the property of, and copyright to The Dalia Clinic. They are not to be recorded, shared or published without prior written permission from The Dalia Clinic.

There are no refunds for virtual or other consultations.

Emergencies

In the case of an emergency, please call 000 for an ambulance.

Disclaimer: Individual results may vary. Surgery and all health regulated services may carry some risks which you can discuss with our doctor